Reduce your Help Desk costs today

In the last ten years hundreds of Help Desks world wide have relied on HelpMaster Pro help desk software to deliver improved customer service while reducing over heads.

An affordable solution for small to medium Help Desks, HelpMaster Pro help desk software can deliver sophisticated workflow intelligence, usually seen only in Tier 1 solutions, for a fraction of the cost.

• Email management - converts inbound Help Desk email to preconfigured and correctly profiled Job records.
   
• Priority and workflow management - build sophisticated business rules within the application, no coding skills required.
   
• Web interface - access for customers and officers to self help and Job records at any time.
   
   
• Knowledge management - retain knowledge and distribute it as relevant to both customers and officers.
   
   
• Support for key IT Infrastructure Library (ITIL) processes.

Implementation is facilated by a range of consulting and training services, which includes system design based on best practise (ITIL).