Products

HelpMaster Pro is a fully intergrated Help Desk solution, without third party bolt in applications providing aspects of functionality (and all the complex coding issues). As a result, there is seamless movement of data and user experience between different functions within the application.

Core functions within HelpMaster Pro are: 

• Template System - rapid Job logging from pre-approved templates.

• Email Response Management- converts inbound Help Desk email to preconfigured and correctly profiled Job records.

• Email Delivery Management - automate the content, delivery and timing of emails to customers, staff and stakeholders. 

• Priority Manager (inc. SLAs)- build sophisticated business rules within the application, no coding skills required.

• Knowledge Management - retain and distribute knowledge to customers and officers.

• Customer and Officer Web interface - access for customers and officers to self help and Job records at any time.

• Active Directory integration - manage customers and officers with no double handling

•  Job Monitor - desktop alerts of incoming Jobs and Job activity 

• Extensive reporting- reports with user defineable filters