HelpMaster Pro is a fully intergrated Help Desk solution, without third party bolt in applications providing aspects of functionality (and all the complex coding issues). As a result, there is seamless movement of data and user experience between different functions within the application.
Core functions within HelpMaster Pro are:
Template System - rapid Job logging from pre-approved templates.
Email Response Management- converts inbound Help Desk email to preconfigured and correctly profiled Job records.
Email Delivery Management - automate the content, delivery and timing of emails to customers, staff and stakeholders.
Priority Manager (inc. SLAs)- build sophisticated business rules within the application, no coding skills required.
Knowledge Management - retain and distribute knowledge to customers and officers.
Customer and Officer Web interface - access for customers and officers to self help and Job records at any time.
Active Directory integration - manage customers and officers with no double handling
Job Monitor - desktop alerts of incoming Jobs and Job activity
Extensive reporting- reports with user defineable filters
The Benefits of Help Desk software
A discussion on the benefits of using dedicated Help Desk software to manage service issues instead of ad-hoc systems.
Download this whitepaper