Configuration Management

The goal of Configuration Management is to provide a logical model of the IT infrastructure by identifying, controlling, maintaining and verifying the versions of all Configuration Items (CIs) in existence.

Configuration Management underpins the success of Incident, Problem and Service Level Management. HelpMaster Pro records asset (configuration item) within the same database as Job records, ensuring full integration between processes. Each Job can be associated with one or more related configuration items present in the IT environment, allowing for identification of potential faulty items by Incident Management, and data analysis of issue prone items by Problem Management.

Configuration Management is the foundation stone of best practise success

Relationships between configuration items, locations, organisations and customers are all retained within the HelpMaster Pro Configuration Management Database (CMDB).  This relationship information assists other processes in locating the environment information they need to succeed.

Rapid data import via HelpMaster Pro’s import utility populates the CMDB with ease. Data mapping and on the fly profile creation make data imports of customers, organisations, locations and configurations items simple and readily repeatable.

Easy data imports for a manageable CMDB