Support Agreements

Annual Maintenance Subscription (AMS) is a renewable 12 month subscription designed to help you resolve technical issues with HelpMaster Pro and keep you up-to-date with the latest software releases. AMS does not include configuration or training issues covered by our Professional Services.

AMS includes:

• Technical support via phone, fax and email 
• Access to periodic maintenance releases at no additional cost
• Full version upgrades of product at no additional cost.
• Access to forums and client pages of the HelpMaster Pro web site.

For full details visit the What is included page.

How do I get AMS?

• AMS is mandatory with your first purchase. This ensures you have our full support when you need it, and the latest version that may be released only months after your initial purchase.
• After the first 12 months, AMS is optional. Its is, however, highly recommended to renew your Annual Maintenance Subscription
• Includes telephone, fax and email support during the subscription period
• Response target; within 1 business day
• Includes all Enterprise Edition updates and upgrades during the subscription period
• Includes access to Client pages of the HelpMaster Pro web site

• AMS is payable on additional licenses purchased within 12 months of your initial purchase
• After the first 12 months, AMS may be payable on additional licenses purchased if you have a current AMS agreement

• 20% of the list price of the software licences.
• Includes telephone, fax and email support during the subscription period.
• Response target; within 1 business day.
• Includes all Enterprise Edition updates and upgrades during the subscription period.
• Includes access to Client pages of HelpMaster Pro web site.

What if I don't have AMS?

•  AUD$250.00, plus GST if applicable, up-front fee for all support requests. Refunded if responsibility is accepted by PRD Software.
• Charged per incident (i.e. if the client has 2 problems that relate, they are only charged once. If client has 2 problems and they don’t relate then they are charged twice.)
• Version updates not available.
• Limited access to Client pages of web site.