ITIL Service Desk is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the ITIL Service Desk Web site and governs data collection and usage. By using the ITIL Service Desk website, you consent to the data practices described in this statement.

Collection of your Personal Information

ITIL Service Desk collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. ITIL Service Desk also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by ITIL Service Desk. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by ITIL Service Desk for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the ITIL Service Desk Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through ITIL Service Desk public message boards, this information may be collected and used by others. Note: ITIL Service Desk does not read any of your private online communications.

ITIL Service Desk encourages you to review the privacy statements of Web sites you choose to link to from ITIL Service Desk so that you can understand how those Web sites collect, use and share your information. ITIL Service Desk is not responsible for the privacy statements or other content on Web sites outside of the ITIL Service Desk and ITIL Service Desk family of Web sites.

Use of your Personal Information

ITIL Service Desk collects and uses your personal information to operate the ITIL Service Desk Web site and deliver the services you have requested. ITIL Service Desk also uses your personally identifiable information to inform you of other products or services available from ITIL Service Desk and its affiliates. ITIL Service Desk may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

ITIL Service Desk does not sell, rent or lease its customer lists to third parties. ITIL Service Desk may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, ITIL Service Desk may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to ITIL Service Desk, and they are required to maintain the confidentiality of your information.

ITIL Service Desk does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

ITIL Service Desk keeps track of the Web sites and pages our customers visit within ITIL Service Desk, in order to determine what ITIL Service Desk services are the most popular. This data is used to deliver customized content and advertising within ITIL Service Desk to customers whose behavior indicates that they are interested in a particular subject area.

ITIL Service Desk Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ITIL Service Desk or the site; (b) protect and defend the rights or property of ITIL Service Desk; and, (c) act under exigent circumstances to protect the personal safety of users of ITIL Service Desk, or the public.

Use of Cookies

The ITIL Service Desk Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize ITIL Service Desk pages, or register with ITIL Service Desk site or services, a cookie helps ITIL Service Desk to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same ITIL Service Desk Web site, the information you previously provided can be retrieved, so you can easily use the ITIL Service Desk features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ITIL Service Desk services or Web sites you visit.

Security of your Personal Information

ITIL Service Desk secures your personal information from unauthorized access, use or disclosure. ITIL Service Desk secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

ITIL Service Desk will occasionally update this Statement of Privacy to reflect company and customer feedback. ITIL Service Desk encourages you to periodically review this Statement to be informed of how ITIL Service Desk is protecting your information.

Contact Information

ITIL Service Desk welcomes your comments regarding this Statement of Privacy. If you believe that ITIL Service Desk has not adhered to this Statement, please contact ITIL Service Desk at webmaster@prd-software.com.au. We will use commercially reasonable efforts to promptly determine and remedy the problem.