Solutions Overview

HelpMaster Pro has been designed specifically for price conscious small to medium sized Help Desks. Where functionality still needs to be able to support all the workflows and requirements of a Help Desk without the massive price tags of Tier 1 solutions (like TouchPaper, CA, HP Service Desk and Infra).

Finding the solution that meets your specific Help Desk requirements is crucial. All Help Desk products often look the same in the first pass; however, there are significant differences in the detail and this is where making the correct choice becomes important.

To help you with your decision, PRD Software allows you to get a quick overview via the online demonstration. Then download a fully functional trial version of HelpMaster Pro for thorough user testing prior to purchase.

Education and consulting services are available to ensure your implementation of HelpMaster Pro is easy and successful.

To view process offerings by IT Infrastructure Library (ITIL) processes see the menu to the left. 

For details of functional offerings visit the Products main menu.