Support Services

Without excellent support, a Help Desk solution is only half a solution. PRD Software recognises this and has a dedicated and knowledgeable team of support staff  ready to resolve your issue as quickly as possible.

When purchasing HelpMaster Pro, the first year of an Annual Maintenance Subscription (AMS) is included guaranteeing an ongoing high level of support. The AMS delivers:

• Technical support via phone, fax and email

• Access to periodic maintenance releases at no additional cost

• Full version upgrades of product at no additional cost.

• Access to forums and client pages of the HelpMaster Pro web site.

Accessibility of support and speed of issue resolution is critical in enabling IT to support business. With this focus, PRD Software not only offers traditional email and phone support, but also a range of interactive community forums.