HelpMaster can be used via the powerful Windows desktop client, or via a web portal
Simple and transparent licensing. Get everything for $54 per user per month. That’s it.
Implement best-practice ITSM processes such as incident, problem and change management
HelpMaster is the solution for smart, agile organizations looking to implement best-practice service management. If lightweight web systems don't have what you need, and expensive enterprise solutions cost more than they are worth and offer features you'll never use (or just too hard to configure), then HelpMaster might be just what you're looking for. HelpMaster is an on-premise helpdesk and ITSM toolset that delivers both desktop and web functionality and at reasonable price.
"It’s a pleasure [to submit a testimonial for HelpMaster]. I really enjoyed your support considering the distance and have enjoyed working with your system over the years. [PRD Software] have always been very helpful and supportive."
Give your staff, clients and business partners access to your service desk with a slick, modern web portal that will allow them to request services and support as well as gaining access to your corporate knowledge base, news and information and more.
"I really like this package. Simple enough to be very user friendly and complex enough to satisfy my reporting and communication needs"
Build process and workflow into key business operations with a drag-n-drop visual interface
Select from over 50 workflow objects to build a process. Use branching, variables, email, approvals, checklists and more
No coding is required - just configure each workflow object and connect it to the next workflow step. Easy!
Create workflow for a range of business processes.
Convert legacy forms and spreadsheets into digital workflows
The flexibility of the application is second to none and the foundation for this success is their support. So many applications offer flexibility without the foresight of supporting users through their customisations. PRD have always responded promptly to requests for assistance in all areas including your custom changes which makes them a rare breed in the software vendor market.
The use of the email manager and priority manager modules has allowed ASI to implement a high level of automation in its ticket logging and ticket management processes thereby reducing the reliance on telephony, improving accuracy and improving our ability to effectively manage SLAs.
After evaluating a multitude of other applications, we were fortunate enough to stumble upon HelpMaster Pro. We were immediately overwhelmed by the elegance of the application in its flexibility, capability, feature set and reliability. It is well designed, well written and is greasing the wheels of our customer support operations every single d
We have been using the HelpMaster helpdesk software for the past 3 years to help support over 200 of our branches and satellite locations around the world. Before HelpMaster , we used a system that was developed in-house, and only allowed us to achieve our basic business objectives. With the implementation of HelpMaster, we have been able to put in place a dynamic work flow environment that has streamlined our business practices. This in turn increased business productivity across all of our sites.