About HelpMaster

PRD Software is a privately held Australian software headquartered in the nation's capital, Canberra.

PRD Software

Our primary focus is to develop software that allows organizations to improve their service and support delivery to their staff and customers. Our product HelpMaster is a mature software suit which has helped hundreds of organizations around the world to streamline their business practices, provide outstanding support and lower costs. Helpdesk and ITSM is our sole focus - its what we do and we’re 100% committed to improving and supporting the software and the solution we develop. PRD Software contributes regularly to the ITSM industry and all staff members are well versed in the popular service management best-practice frameworks such as ITIL, KCS, as well as ISO standards for service management.

The HelpMaster Difference

HelpMaster is the solution for smart, agile organizations looking to implement best-practice service management. If lightweight web systems don’t have what you need, and expensive enterprise solutions cost more than they are worth and offer features you’ll never use (or just too hard to configure), then HelpMaster might be just what you’re looking for. HelpMaster is an on-premise helpdesk and ITSM toolset that delivers both desktop and web functionality and at reasonable price.

On premise Windows and Web

HelpMaster is an on-premise solution that offers both Windows Desktop and Web Portal interfaces. Build on Microsoft technology, HelpMaster is enterprise ready and can be used to support core business functions that need to log, track and manage workloads.

Powerful Automation

Powerful automation features such as Email-to-ticket conversion, triggered events, Active Directory synchronization, Service Level Agreement automation and a powerful workflow and process designer and engine will allow you to handle any business scenario.